Refund policy

Exchanges and Returns

If you would like to return or exchange an item, please first submit your return request via our contact form.

Submit a Return Request

Please provide us with the following information via the contact form:

• Order number
• Name
• Item in question
• Reason for return 

Once we receive your request, we will let you know the next steps.

Exchange and return

Items can be returned to Capt'n Greenfin AG within 30 days of the invoice date. Please note: The goods must be returned new, unworn, unwashed and in their original condition, including the label(s) and original packaging as well as the invoice. The costs for the return shipment will be covered. Please also note that we cannot accept any responsibility for lost or delayed returns. We therefore recommend that you track the parcel using the parcel tracker. Responsibility is transferred to us as soon as the return has reached our warehouse. We will send the customer an e-mail confirming receipt of the return. Postal address for returns & complaints is:

Switzerland

Capt'n Greenfin AG
Returns
Seeweg 13
3286 Muntelier
Switzerland

EU

Capt'n Greenfin AG
MVG Medien- und Vertriebsgesellschaft mbH
Eilendorferstr. 181
52078 Aachen
Germany

The right of return is excluded for the following products:

Items from special promotions “e.g. Top Deals”
Items with the note “this item cannot be returned”
Products that have been specially ordered for customers from suppliers
Custom-made products

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